Welcome to Mr. Toad's Wild Ride! (yes, I like to use obscure, now-defunct Disneyland references). As many of you have experienced over the last week we've had a few problems with the billing system. Thanks to a bit of work, most of these problems have been cleared up, but not all. Still to be fixed are the following: - NEW ACCOUNTS - New accounts can't currently be created as credit card information is not being accepted. Yes, this is of the highest priority. **New Accounts can now be created. Please report any problems you encounter.
- Renewing Expired Accounts - this is not auto-renewal. Auto-renewal has saved credit card information and works fine. (If it is not, please submit a ticket immediately or contact support@istaria.com). However, should you need to enter your credit card to renew your account, you'll run into the same error you would as if you were creating a new account. **This has been corrected. Please submit a ticket for any additional problems you may have.
- Limitation of Subscription Logins per Account - if you have three or more subscriptions per account, you will be currently limited to logging in only two of those accounts. *This has been corrected. Please submit a ticket should you encounter additional problems.
- Multiple Account Consignment Listings - accounts with more than two subscriptions are currently only able to list one subscriptions worth of consignment.
- Changing Subscription Length/Adding Additional Subscriptions - currently, you cannot change the length of your subscription (i.e from one month billing to three month billing) or add an additional subscription to your existing account
As this is fixed, we will let you know. Look for updates here on the front page and in the forums. If you have issues other than the ones listed, please, contact us immediately.
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